Dear applicants, please keep in mind that applications without provided salary expectations and active LN profile will not be considered.
Hope for your understanding.
Location: New York City (In-person, 5 days/week)
Employment Type: Full-Time
Experience: 2–5 years
Visa: Not available
We are hiring our first dedicated Account Manager — a blueprint hire who will define how the AM function scales. This is not pure customer support. This is revenue ownership. A fintech infrastructure company building autonomous employee management systems across payroll, tax compliance, benefits, IT, and HRIS.
The company has:
5x+ revenue growth year-over-year
Hundreds of millions in payments processed
1,000+ customers
Scaling from 40 → 100 employees this year
Strong investor backing
The product is AI-first and designed to replace legacy incumbents in payroll and back-office automation.
You will:
- Own ~30–40 accounts
- Drive retention and expansion (~50/50 split)
- Run executive QBRs
- Identify churn risk proactively
- Convert monthly customers to annual
- Drive multi-million-dollar portfolio growth
- Help build the AM playbook from scratch
- This is a revenue role with expansion targets.
What You’ll Own
- Quarterly expansion targets
- Retention and gross revenue protection
- Executive-level business reviews
- Opportunity identification and deal execution
- Customer health monitoring
- Cross-functional escalation with Support/Product/Engineering
- Building scalable AM processes
Must-Have Requirements
- 2–3+ years B2B sales or account management
- Experience owning a book of business
- Proven retention + expansion performance
- Executive QBR experience
- Fintech background (strong preference)
- Strong business acumen
- Highly organized, startup pace comfort
- NYC-based, 5 days in-office
Nice to Have
- Experience at modern fintech companies (Ramp, etc.)
- Built AM/CS processes from zero
- Strong expansion performance track record
- Strong product/technical fluency